External Chatbot · Phone call agent
An AI agent that answers your phone
The phone call agent is an AI phone agent for your business. It picks up real phone calls, answers questions, books appointments and qualifies leads around the clock.
- Answers real phone calls
- Books appointments during the call
- Qualifies leads with your questions
- Works around the clock
Set up the agent and connect your number.
- Trained on your own content
- No call centre needed
- Cancel anytime
Missed calls are missed customers
The phone rings while you serve a customer, and the caller tries the next business on the list.
I miss calls when I'm busy with customers.
After hours, the phone just rings.
Half the calls are the same simple questions.
One agent for your phone line:
- Call answering
- Appointment booking
- Lead qualification
- Trained answers
- 24/7 availability
- Message for a person
How It Works
A simple three-step process, start to finish.
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Set up the agent
Give it your knowledge, your tone and your rules.
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Connect the phone
Link the agent to the number customers call.
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Let it answer
The agent takes calls, books and qualifies, and you follow up on the leads.
Why businesses use an AI phone agent
Every call answered, even at night.
Appointments booked without a receptionist.
Your team calls back only qualified leads.
Good to know before you start
The phone call agent is the AI phone agent in External Chatbot. It picks up real phone calls, talks with the caller, answers questions from your knowledge, books appointments and asks the questions that qualify a lead. It works at any hour, including a weekend or a holiday.
What the AI phone agent handles
Questions about opening hours or prices, directions to your place, and whether a date is still free. It can take a reservation or set up an appointment during the call, and ask a few questions to find out whether the caller is a good lead, such as the budget, the timing or the size of the project.
Knowledge and rules
The agent uses your own content, just like the website bot: pages, files and question and answer pairs. You write the rules, such as which topics it handles and when it should take a message for a person instead.
Where it fits
Restaurants and salons that take bookings by phone. Clinics and studios that need appointments without a receptionist. Shops that get a lot of calls about delivery. Agencies and service companies that want every inquiry answered and sorted before a salesperson calls back.
Phone, chat or both
Many customers still call, especially for urgent questions or bookings. The phone agent covers that line, while the website chatbot covers people who prefer to type. Both can use the same knowledge, so a caller and a chat visitor get the same answer about prices or availability.
Tips for an AI phone agent callers accept
Let the agent say early that it is an AI assistant, and offer a callback from a person. Keep each answer short, because a caller cannot scroll back. Train it on the ten most common phone questions first, as a starting set. Each week, look at the bookings and leads it created, and add an answer for each question it could not handle. For voice on your website, see voice chat, and for bookings in the chat window, the booking agent.
Questions, answered
It is the Qyx AI phone agent. It answers real phone calls, books appointments, answers questions and qualifies leads.
Yes. It answers calls around the clock.
Your own content: website pages, files and question and answer pairs, plus the rules you write.
Yes. It can set up appointments during the call.
We recommend that the agent says so early and offers a callback from a person.
More External Chatbot features
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Website chatbot
A custom AI chatbot for your website
The website chatbot in Qyx is a custom AI chatbot trained on your pages, files and FAQs. It answers visitors in seconds, day and night, in your brand colours and on your rules.
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Sales agent
Sell directly inside the chat
The sales agent turns External Chatbot into an AI shopping assistant for Shopify and WooCommerce. It recommends products, shows variants and prices, and sends buyers to checkout without leaving the chat.
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Booking agent
Let customers book in the chat
The booking agent is an AI booking assistant for your website chatbot. Add your Calendly or Cal.com embed, and the bot offers a meeting when a visitor is ready and lets them book without leaving the chat.
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Voice chat
Talk to visitors with real voice
Voice chat makes your website bot an AI voice chatbot. Turn on the Voice Call Agent, and visitors can talk to your assistant out loud and switch back to text at any time.
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Smart inbox
Every conversation in one inbox
The smart inbox is the live chat inbox of External Chatbot. Read and answer conversations from your website and your messaging apps in one place, with tags and notes, plus canned responses.
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Human agent
Hand over to a person when it matters
Human agent adds chatbot human handoff to External Chatbot. Choose when the AI passes the conversation to your team, and the customer gets a person exactly when they need one.
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Instagram
Answer Instagram DMs with your AI bot
Connect External Chatbot to Instagram and get an Instagram chatbot that answers direct messages with your trained knowledge. Customers ask in the app they use every day, and the bot replies in seconds.
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Facebook Messenger
Your AI bot in Messenger
Connect External Chatbot to your Facebook Page and get a Messenger chatbot that answers customers with your trained knowledge, around the clock, with a person ready when needed.
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WhatsApp and Telegram
The same bot in WhatsApp and Telegram
Connect External Chatbot to WhatsApp and Telegram and get a WhatsApp chatbot that answers customers with your trained knowledge, in the messaging app they already use.
Let AI answer your phone
From $29/month · 7-day money-back guarantee · Cancel anytime