External Chatbot · Instagram

Answer Instagram DMs with your AI bot

Connect External Chatbot to Instagram and get an Instagram chatbot that answers direct messages with your trained knowledge. Customers ask in the app they use every day, and the bot replies in seconds.

Answers Instagram direct messages
Same training as your website bot
Handoff to your team in the inbox
Works with Instagram business accounts

Start risk free See what it fixes ↓

Connect your Instagram business account.

Official Meta API
Same bot on every channel
Cancel anytime

Your problem · Our solution

DMs pile up after every post

A post goes well, and the inbox fills with questions about price, sizes and shipping.

I answer DMs late at night from my phone.

The same three questions come in every day.

Customers buy elsewhere while they wait.

qyx.ai

One bot for your Instagram inbox:

DM answers
Trained knowledge
Human handoff
Shared inbox view
Same rules as the website
Meta API connection

Process

How It Works

A simple three-step process, start to finish.

Prepare Meta access

Link your Instagram business account to a Facebook Page and create a Meta app.
Connect the channel

Add Instagram in the Channel step of your chatbot.
Let it answer

The bot replies to DMs, and your team sees them in the inbox.

Why Qyx

Why shops use an Instagram chatbot

Fast answers while interest is high.

Fewer late night DM sessions.

One set of answers for every channel.

In depth

Good to know before you start

The Instagram channel turns your bot from External Chatbot into an Instagram chatbot. It answers direct messages with the same training, instructions and limits as your website bot, so customers get consistent answers wherever they ask.

What the Instagram chatbot answers

Questions about products, prices, opening hours, delivery or returns, in the language of the customer. When a message needs a person, the bot hands the chat to your team according to your human agent rules, and the conversation appears in the smart inbox with the Instagram filter.

What you need

An Instagram business account linked to a Facebook Page, and access to Meta for Developers. A Creator account is not supported by the Meta API for automated messaging. In your Meta app you add the Messenger product, link the Page and generate a Page access token with permissions for Instagram messages.

Connecting it in Qyx

Open a chatbot, go to the fifth step called Channel and connect Instagram with the details from your Meta app. From then on, every new direct message reaches the bot as a chat.

DMs and comments

This channel answers direct messages. To reply to comments under posts and reels, and to send a DM after someone comments a keyword, use the DM and comment agent in AI Social Media Suite.

Who uses it

Fashion and beauty brands that sell through posts and get many questions about a size or a shade. Restaurants and cafés where people ask about tables and menus. Creators who sell digital products and get asked for a link. Local services that receive booking questions after a reel goes viral.

Tips for an Instagram chatbot that sounds human

Keep answers short, because people read them on a phone. Add Q&A pairs for the questions your posts trigger, such as „is this still available?“. Mention in your bio that a DM gets an instant answer. Check handed-over chats every day, especially after a popular post.

Questions, answered

It is External Chatbot connected to Instagram. It answers direct messages with your trained knowledge.

Instagram business accounts linked to a Facebook Page. A Creator account is not supported by the Meta API for automated messaging.

No. It answers direct messages. For comments, use the DM and comment agent in AI Social Media Suite.

Yes. The chat goes to your team in the smart inbox according to your handoff rules.

Yes. One bot, the same knowledge on every channel.

More External Chatbot features

Website chatbot

A custom AI chatbot for your website

The website chatbot in Qyx is a custom AI chatbot trained on your pages, files and FAQs. It answers visitors in seconds, day and night, in your brand colours and on your rules.

See it in action
Sales agent

Sell directly inside the chat

The sales agent turns External Chatbot into an AI shopping assistant for Shopify and WooCommerce. It recommends products, shows variants and prices, and sends buyers to checkout without leaving the chat.

See it in action
Booking agent

Let customers book in the chat

The booking agent is an AI booking assistant for your website chatbot. Add your Calendly or Cal.com embed, and the bot offers a meeting when a visitor is ready and lets them book without leaving the chat.

See it in action
Voice chat

Talk to visitors with real voice

Voice chat makes your website bot an AI voice chatbot. Turn on the Voice Call Agent, and visitors can talk to your assistant out loud and switch back to text at any time.

See it in action
Smart inbox

Every conversation in one inbox

The smart inbox is the live chat inbox of External Chatbot. Read and answer conversations from your website and your messaging apps in one place, with tags and notes, plus canned responses.

See it in action
Human agent

Hand over to a person when it matters

Human agent adds chatbot human handoff to External Chatbot. Choose when the AI passes the conversation to your team, and the customer gets a person exactly when they need one.

See it in action
Facebook Messenger

Your AI bot in Messenger

Connect External Chatbot to your Facebook Page and get a Messenger chatbot that answers customers with your trained knowledge, around the clock, with a person ready when needed.

See it in action
WhatsApp and Telegram

The same bot in WhatsApp and Telegram

Connect External Chatbot to WhatsApp and Telegram and get a WhatsApp chatbot that answers customers with your trained knowledge, in the messaging app they already use.

See it in action
Phone call agent

An AI agent that answers your phone

The phone call agent is an AI phone agent for your business. It picks up real phone calls, answers questions, books appointments and qualifies leads around the clock.

See it in action