External Chatbot
A 24/7 salesperson on your site
External Chatbot is the AI chatbot for your website in Qyx. Train it on your pages, files and FAQs, and it answers customers, sells products and books meetings around the clock.
- Trained on your website, PDFs and Q&A
- Product search and cart for Shopify and WooCommerce
- Booking through Calendly or Cal.com
- Handoff to a human agent
Train it on your website and paste one script.
- Works on any website
- GDPR notice built in
- Cancel anytime
Customers ask when you sleep
Questions about delivery, sizes and returns arrive at night, and by morning the customer has bought somewhere else.
I answer the same five questions every single day.
Visitors leave because nobody replies in the evening.
Messages from WhatsApp, Instagram and the website are all in different places.
One chatbot for every channel:
- Website chat widget
- Training on your content
- Sales and booking assistants
- Voice chat
- Instagram, Messenger, WhatsApp, Telegram
- Shared inbox with human agents
Everything in External Chatbot
Pick a function to see how it works.
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Website chatbot
A custom AI chatbot for your website
The website chatbot in Qyx is a custom AI chatbot trained on your pages, files and FAQs. It answers visitors in seconds, day and night, in your brand colours and on your rules.
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Sales agent
Sell directly inside the chat
The sales agent turns External Chatbot into an AI shopping assistant for Shopify and WooCommerce. It recommends products, shows variants and prices, and sends buyers to checkout without leaving the chat.
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Booking agent
Let customers book in the chat
The booking agent is an AI booking assistant for your website chatbot. Add your Calendly or Cal.com embed, and the bot offers a meeting when a visitor is ready and lets them book without leaving the chat.
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Voice chat
Talk to visitors with real voice
Voice chat makes your website bot an AI voice chatbot. Turn on the Voice Call Agent, and visitors can talk to your assistant out loud and switch back to text at any time.
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Smart inbox
Every conversation in one inbox
The smart inbox is the live chat inbox of External Chatbot. Read and answer conversations from your website and your messaging apps in one place, with tags and notes, plus canned responses.
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Human agent
Hand over to a person when it matters
Human agent adds chatbot human handoff to External Chatbot. Choose when the AI passes the conversation to your team, and the customer gets a person exactly when they need one.
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Instagram
Answer Instagram DMs with your AI bot
Connect External Chatbot to Instagram and get an Instagram chatbot that answers direct messages with your trained knowledge. Customers ask in the app they use every day, and the bot replies in seconds.
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Facebook Messenger
Your AI bot in Messenger
Connect External Chatbot to your Facebook Page and get a Messenger chatbot that answers customers with your trained knowledge, around the clock, with a person ready when needed.
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WhatsApp and Telegram
The same bot in WhatsApp and Telegram
Connect External Chatbot to WhatsApp and Telegram and get a WhatsApp chatbot that answers customers with your trained knowledge, in the messaging app they already use.
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Phone call agent
An AI agent that answers your phone
The phone call agent is an AI phone agent for your business. It picks up real phone calls, answers questions, books appointments and qualifies leads around the clock.
How It Works
A simple three-step process, start to finish.
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Configure the bot
Name it, write instructions and choose who answers: AI, people or both.
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Train it on your content
Add your website, PDFs, spreadsheets, text or Q&A pairs.
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Embed and connect
Paste one script into your site and connect your messaging channels.
Why shops use External Chatbot
Answers at night and on weekends.
Sales and bookings inside the conversation.
Every channel in one inbox.
Good to know before you start
External Chatbot is the AI chatbot for your website in Qyx. You train it on your own content, style it in your brand colours and add it to your site with one line of code. The same bot can also answer on Instagram, Messenger, WhatsApp and Telegram.
Training an AI chatbot for your website
In the Train step you add a website URL and choose which pages to read, upload PDF, XLSX or CSV files up to 25 MB, paste plain text or add question and answer pairs. Chatbot Instructions set the role and the limits, and Do Not Go Beyond Instructions keeps the bot on topic. Suggested prompts give visitors a quick start.
Selling and booking in the chat
The Shopping Assistant connects to Shopify or WooCommerce. It finds products by category, feature or price, shows images, variants and prices, and sends the visitor to the store with the cart ready. The Booking Assistant uses your Calendly or Cal.com embed, and you tell it when to offer a meeting. Voice Call Agent lets visitors speak with the bot.
Human agents and one inbox
Interaction type decides who answers: only AI, only human agents, or AI with a human handoff. You can hand over when the issue is complex, when the customer is frustrated or when they ask for a person. The inbox collects chats from Live Chat, Telegram and WhatsApp in one place, with tags, contact details and canned responses.
Design and embedding
Customize sets the logo, avatar, accent colour, header and the position of the chat button. You can ask for the visitor’s email, show a GDPR notice and add links to WhatsApp, Instagram or your privacy policy. Embed gives you one script tag and a list of trusted domains that may load the bot.
Tips for an AI chatbot for your website
Train it first on the pages behind the most common questions, such as delivery or returns. Write the instructions as rules, such as „never promise a delivery date“. Read the first conversations every day for a week and add missing answers as Q&A. For broadcast campaigns on WhatsApp, use Marketing Bot. For comments and DMs on social posts, see AI Social Media Suite.
Questions, answered
External Chatbot is the Qyx AI chatbot for your website. It answers visitors from your own content and can sell products and book meetings.
Your website pages, PDF, XLSX or CSV files up to 25 MB, plain text and question and answer pairs.
Yes. The Shopping Assistant connects to Shopify or WooCommerce. WooCommerce needs an addon on your site.
Yes. Choose AI with human agents, and set when the bot hands the conversation over.
Copy the embed script from the Embed step and paste it before the closing body tag of your site.
Put an AI salesperson on your website
From $29/month · 7-day money-back guarantee · Cancel anytime