All campaign chats in one inbox

The Inbox in Marketing Bot is a WhatsApp inbox and Telegram inbox in your browser. Every customer who replies to a campaign shows up there, so you read and answer conversations at your desk instead of on one phone.

What the WhatsApp inbox shows

The left column lists the chats. A channel switch shows all of them, or only Telegram, or only WhatsApp. Search for chats finds a conversation by name, and Search in messages finds a word inside the texts. Load More brings older chats into the list.

Answering customers

Open a chat and type into the message field. You can attach images, videos or other files from your media library or upload new ones. When AI bot replies are on, you see the bot’s answers in the same thread and can write yourself whenever a customer needs a person.

Contact details

The details panel shows the channel, the chat ID, its status, when it was created and last updated, and the IP address. You can edit the user details, so the name in the chat matches your contact list. The Actions menu lets you delete a conversation you no longer need.

Who works in the Inbox

A small shop owner answers orders between packing parcels, on a laptop instead of a phone. Customer care staff handle the replies to a weekend promotion without borrowing the business phone. A marketer reads the reactions to a new offer and spots which wording made people ask for more.

Using a WhatsApp inbox after a campaign

Check the Inbox in the first hour after a campaign goes out, when most replies arrive. Answer buying questions first, then the rest. Note the questions that keep coming back, and add the answers to the AI Instruction or to the next message. For chats from your website, Messenger or Instagram, External Chatbot has its own inbox.